What to expect.

Orders are processed within 2–5 business days of purchase. You will receive an order confirmation email immediately after placing your order. Once your order has shipped, you'll receive a second email with your tracking number and carrier information. Processing times may be slightly longer during high-volume periods such as holidays or after a new collection launch.

We ship via USPS and UPS within the contiguous United States. Delivery typically takes 3–7 business days after shipment depending on your location. Free standard shipping is available on qualifying orders — the current threshold is displayed at checkout. Expedited shipping options are available at an additional cost and can be selected at checkout.

Once your order ships, you'll receive a tracking number by email. Use that number on the USPS or UPS website to follow your package in real time. If you haven't received a tracking email within 6 business days of your order, check your spam folder first, then contact us at hello@reinandrivet.com with your order number.

We accept returns on unworn, unused items in original condition within 14 days of delivery. Items must be free of dirt, hair, and odor and returned with original tags and packaging intact. To initiate a return, email hello@reinandrivet.com with your order number and reason for return. We'll provide return instructions and a return authorization number. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Refunds are issued to the original payment method within 5–7 business days of receiving the return.

We are happy to exchange items for a different size or color when available. Contact us at hello@reinandrivet.com with your order number and the item you'd like to exchange for. Exchanges are subject to availability. If the requested item is unavailable, a refund or store credit will be offered. Customers are responsible for return shipping on exchanges unless the original item arrived damaged or incorrect.

Final sale items, custom orders, and personalized pieces are not eligible for return or exchange. This will be clearly noted on the product listing before purchase. Items returned without a return authorization or outside the 14-day return window will not be accepted and will be returned to sender.

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery at hello@reinandrivet.com with your order number and clear photos of the item and packaging. We will cover return shipping and send a replacement or issue a full refund at no cost to you. We take quality seriously and will make it right.